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Qualified contact requests tripled in six months
3×
contact requests in 6 months
Figures and quote are provisional, pending confirmation from the client.
Who they are
- Sector
- Real estate and services
- Size
- 8 people
- Where
- Lugano, Ticino
- Client
- Stel Management
WebsiteWebappInternal managementEmail managementBranding and logoBasic SEO
How it was before
- An outdated website that didn't really say what they did: visitors called to ask for information that was already online, poorly presented.
- Requests arrived in three different inboxes and some got lost for days.
- Every internal document lived in a different Excel sheet, updated by whoever remembered to.
What we built
- New website with service pages written in plain language
- Redesigned visual identity and logo
- An internal webapp to track properties, contracts and deadlines
- Unified inboxes with automatic sorting of requests
- Basic SEO on Ticino searches
What changed
- Contact requests went from an average of 9 a month to 27.
- No request goes unanswered for more than 24 hours: it arrives in a single place with an assigned owner.
- Contract deadlines are no longer tracked by hand: the webapp warns in advance.
«I used to spend my time answering the same questions. Now whoever calls has already understood what we do and just wants to get started.»
Have the same problem?
In half an hour we'll tell you whether the same approach would work for you.
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