← All projectsHealth and wellbeing
Diary gaps cut by 60% with online booking
-60%
missed appointments
Figures and quote are provisional, pending confirmation from the client.
Who they are
- Sector
- Health and wellbeing
- Size
- 4 people
- Where
- Ticino
- Client
- Studio professionale (nome da confermare)
Online bookingWebsiteAutomated emails
How it was before
- Bookings were taken by phone, often during another appointment.
- No-shows left a gap that no one filled.
- The paper diary was the only source of truth, and only one person knew how to read it.
What we built
- Online booking linked to the real diary
- Automated reminders by email and message
- Service page with clear durations and prices
What changed
- Missed appointments fell by 60%.
- About 70% of bookings now come in outside desk hours.
- The phone rings for the important things, not for setting appointment times.
«I no longer take appointments while I'm working. The diary fills itself, correctly.»
Have the same problem?
In half an hour we'll tell you whether the same approach would work for you.
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